Shipping & Damage Claim Policy

Please allow 15–18 days from order confirmation for dispatch. This preparation period does not include courier transit time and is not a promised delivery date.

Handcrafted, customised, personalised and made-to-order products may have separate production timelines communicated at the time of purchase.

VASSERA delivers across India to serviceable pincodes. Orders of ₹5,000 and above qualify for free shipping. Applicable shipping charges, taxes and other mandatory charges are displayed during checkout.

VASSERA may decline or cancel an order where the delivery location cannot be serviced, subject to applicable law.

VASSERA uses third-party logistics and courier service providers. Once dispatched, available courier and tracking details can be viewed in your account or on Track Order using your order number and checkout email or phone.

Estimated delivery timelines are indicative and may be affected by weather, natural calamities, transportation disruptions, strikes, regulatory restrictions, remote-location restrictions, courier delays and other circumstances beyond VASSERA’s reasonable control.

Notify VASSERA within 24 hours of delivery if there is apparent transit damage. Contact info@studiovassera.com or use Contact Us with your order number and a description of the damage.

VASSERA may require photographs and videos of the outer packaging, shipping label, unopened package, opening process and damaged product before assessing the claim. Retain the product and packaging while the claim is assessed, and contact us for instructions before arranging a return.

Claim reporting and evidence requirements remain subject to applicable law and do not remove any remedy available under applicable law.

Where a product is established to be defective, materially damaged prior to delivery, materially different from the product ordered, or otherwise subject to a remedy under applicable law, VASSERA will provide the applicable remedy, which may include replacement.

Natural characteristics of handcrafted products are not necessarily defects. Damage from misuse, negligence, improper installation or handling, accident, unauthorised alteration, independently arranged transportation after delivery, or failure to follow product-care instructions is ordinarily not covered, subject always to applicable law.