No Refund Policy

All purchases are final for change of mind, personal or aesthetic preference, incorrect selection of colour/design/size, or failure to review product descriptions and specifications.

Where a product is established to be defective, materially damaged prior to delivery, materially different from the product ordered, or otherwise subject to a remedy under applicable law, VASSERA will provide the applicable remedy, which may include replacement. A refund is processed where determined to be legally or contractually applicable.

Orders may be cancelled only before production, customisation, procurement or dispatch begins, as applicable, and subject to VASSERA’s cancellation confirmation. Once any of these stages has commenced, cancellation may not be permitted, particularly for customised or made-to-order products, except where required under applicable law.

Contact us with your order number to request cancellation. Refund eligibility will be confirmed with the cancellation, subject to applicable law.

Report apparent transit damage within 24 hours of delivery. Photographs and videos of the outer packaging, shipping label, unopened package, opening process and damaged product may be required in accordance with the Shipping and Damage Claim Policy, subject always to applicable law.

Minor handcrafted variations do not qualify for a refund where the product substantially matches its description and specifications. Customer-caused damage is ordinarily excluded as set out in the Terms & Conditions, subject to applicable law.

Where a refund is legally or contractually applicable, it will ordinarily be processed through the original payment method or another method legally permissible. For cash-on-delivery orders, our team will confirm a legally permissible refund method and any details required.

We will communicate the approved refund and processing details. Credit timelines depend on the payment provider and receiving bank, subject to applicable requirements. Never send a card PIN, CVV, password or payment OTP when requesting a refund.

For a claim, cancellation or refund query, write to info@studiovassera.com or use Contact Us with your order number. Nothing in this policy excludes a remedy that must be provided under applicable law.