Privacy Policy

We collect account and contact details such as your name, email and phone number, shipping and billing addresses, order history, product customisation details you provide, and messages you send us.

For damage or product claims, we may request your order number, a description of the issue, and photographs or videos of the outer packaging, shipping label, unopened package, opening process and damaged product. Please avoid including unrelated personal information in this evidence.

Online payments are processed by our payment partner, Razorpay. We retain payment references, status and order-related transaction information for confirmation, reconciliation and refunds; payment card data is handled by the payment partner and is not stored on VASSERA servers.

We use information to manage accounts, assess and confirm orders, arrange production or customisation, process payments, dispatch and deliver products, provide tracking, send transactional messages, prevent misuse and respond to support requests.

Claim evidence is used to assess reported damage, defects or incorrect items and arrange an applicable replacement, cancellation or refund. Refund details are used to process an approved refund through the original payment method or another legally permissible method.

With your consent, we may send updates about new collections and offers. We do not sell your personal data.

We share necessary information with payment processors, third-party logistics and courier partners, and service providers who help operate the storefront and fulfil orders. Delivery partners receive the contact and address details needed for delivery.

Where needed to investigate a claim, relevant order information and evidence may be shared with the payment, logistics or service provider involved. Information may also be disclosed where required by applicable law.

The storefront uses browser storage to remember your cart and signed-in session. You can clear stored site data in your browser settings; doing so may sign you out or reset shopping preferences.

We retain order, transaction, support and claim records as needed to fulfil orders, assess claims, resolve disputes and meet applicable recordkeeping requirements. We use reasonable measures to protect the information we hold.

You may update account information, unsubscribe from marketing emails, and contact us to request access, correction or deletion where applicable. Some records may need to be retained for an ongoing order, claim or applicable legal requirement.

For privacy questions or requests, write to info@studiovassera.com. Please provide enough information to identify your account or order without sending passwords, card PINs, CVVs or OTPs.

We may update this policy as our practices change. The current version will be published on this page. Our Terms & Conditions, Shipping and Damage Claim Policy, and Returns and Refund policies explain the related order and claim processes.