How long does shipping take?
Orders are normally dispatched within 15–18 days after confirmation. Courier transit takes additional time. Separate timelines for customised or made-to-order pieces are communicated at purchase. See Shipping & Delivery for full details.
How do I track my order?
Use Track Order with your order number and the email or phone used at checkout, or check My account.
What is your return policy?
We do not accept change-of-mind returns. Defective, materially damaged or incorrect products are assessed for the applicable remedy, which may include replacement. Report apparent transit damage within 24 hours with photographs and videos, subject to applicable law. Read Returns & Refunds and our Refund Policy.
Do you offer trade pricing?
Yes — interior studios, hospitality, and retailers can enquire via B2B Trade.
How should I care for planters and decor?
Follow our Care Guide for material-specific cleaning and placement tips.
Need help? Contact us or info@studiovassera.com.