No Returns Policy

VASSERA does not accept returns or exchanges arising solely from change of mind, personal preference, incorrect selection of colour/design/size, aesthetic preference, or failure to review the product description and specifications before placing an order.

Where a product is established to be defective, materially damaged prior to delivery, materially different from the product ordered, or otherwise subject to a remedy under applicable law, VASSERA will provide the remedy legally applicable, which may include replacement.

Contact info@studiovassera.com or use Contact Us with your order number, a description of the issue and supporting evidence. A claim or return request is subject to assessment; our team will confirm the next steps.

Report apparent transit damage within 24 hours of delivery in accordance with the Shipping and Damage Claim Policy. VASSERA may require photographs and videos of the outer packaging, shipping label, unopened package, opening process and damaged product.

Keep the product and packaging while your claim is assessed. These reporting and evidence requirements remain subject to applicable law.

No two handcrafted pieces may be perfectly identical. Minor differences in colour, texture, dimensions, pattern placement, glaze, finish or surface character do not qualify for cancellation, return or refund where the product substantially conforms to its description and specifications.

Natural variations, minor surface irregularities, tonal variations, brush marks, glazing variations, textural differences and firing marks may be characteristics of the manufacturing process and are not necessarily defects.

No claim will ordinarily be accepted for damage caused by misuse, negligence, improper installation, improper handling, accident, unauthorised alteration, independently arranged transportation after delivery, or failure to follow applicable product-care instructions, subject always to applicable law.

Cancellation is available only before production, customisation, procurement or dispatch begins, as applicable, and is subject to VASSERA’s confirmation. Once any of these stages has commenced, cancellation may not be permitted, particularly for customised or made-to-order products, except where required under applicable law.

Where a refund is legally or contractually applicable, it will ordinarily be processed through the original payment method or another legally permissible method. See the Refund Policy for details.